AdBrite Help - The five most recent questions:

Why did my credit card fail authorization?

Thu, 15 May 2008 17:45:00 GMT

For your security, we validate all credit cards used in our marketplace. Unfortunately we were unable to validate your credit card. To validate your card immediately, please fax the following information to (415) 520-9695 which is only accessible by limited employees:

1. Recent statement for the credit card on file*
2. Valid photo ID (driver's license, passport)
3. Include a coversheet containing your username and email address

*Do not send a copy of your credit card as it is not sufficient for verification purposes. Your statement must show the following information:

1. Cardholder name
2. Billing address
3. First 4 numbers, and last 4 numbers of the credit card

Please black out any sensitive or personal information before faxing. For security purposes, we are unable to accept attachments.

Thank you in advance for your cooperation in this matter.

Where is my payment? My account says it was processed, but I haven't received it yet.

Wed, 07 May 2008 21:50:00 GMT

AdBrite mails all checks by the end of the fifth business day of each month. The May 2008 payments were mailed out on 05/07/08. For domestic addresses, please allow 7 to 10 business days for your payment to arrive. Non-US publishers should expect longer transit times, sometimes from 10 to 21 business days. If you still have not received your payment after the specified transit time, please confirm your address.

To confirm your address, please follow these steps:

Log into your AdBrite account at www.adbrite.com
Select the "For publishers" tab
Click on "Settings & passwords" link
Once confirmed as correct, please notify us and we will promptly start the stop payment process

Please note that AdBrite no longer reissues payments throughout the month. Instead, we confirm your check has not been cashed, stop payment, and re-deposit earnings back into your publisher account. The re-deposited earnings will be included as part of your next publisher payment. In addition, checks that are outstanding after 180 days from the date of issue will be voided and ineligible for re-deposit or reissue. You can find our Publisher Check Reissue Policy in our searchable FAQ section "Rules & Policies".

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How do I update my account information?

Thu, 01 May 2008 23:14:00 GMT

If you wish to update your account information (e.g. address, email, or password), please follow the steps outlined below.

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Publisher

1.� Log into your AdBrite account at www.adbrite.com

2.� Select the "For publishers" tab

3.� Click the "Settings & passwords" link

4.� On this page, you can modify your account information including your payment details

5.� Click the "Update Account Info" button to save your changes

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Advertiser

1.� Log into your AdBrite account at www.adbrite.com

2.� Select the "For advertisers" tab

3.� Click the "Billing & address" link

4.� On this page, you can modify your account information including credit card details

5.� Click the "Update Account Info" button to save your changes

I've put the code up. Now what?

Thu, 01 May 2008 18:41:00 GMT

Once you've put your conversion code up, you can track your conversion stats. To do so, sign into AdBrite, click on the "For Advertisers" tab, click on your running campaign, and select the "Conversions" tab.

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For tips on optimizing your campaign through conversion tracking, click "How can the conversion code help improve my ad campaign performance?".

Why doesn�t the InVideo player appear on my blog or profile?

Tue, 29 Apr 2008 21:43:00 GMT

The code for InVideo contains JavaScript. Some platforms (incl. Blogger, MovableType, and MySpace) do not allow JavaScript code within a blog post or profile. InVideo will still work if you simply remove the JavaScript code. To do so, follow these steps:

1. Paste the standard InVideo code into your blog post.
2. Delete all the InVideo code before the opening Object tag ()
3. Delete all the InVideo code after the closing Object tag ()

Your final code should look something like this:

This should solve the problem. Repeat these steps whenever you add InVideo code to your blog.

If the InVideo player still won't appear on your page, it may be that your platform does not support the tag (this is also a problem with some social network sites). In that case, follow these steps:

4. Perform steps 1-3 above.
5. Delete all the InVideo code before the " 6. Delete the closing Object tag ().

Your final code should now look something like this:

This should solve the problem. Repeat these steps whenever you add InVideo code to your blog. If you are still having trouble after following steps 1-6 above, contact customer service for further assistance.